ClearQueue Privacy Policy
Last updated: 9/18/2025
1. Introduction
Welcome to ClearQueue, a mobile and web application designed to streamline the evaluation process for students, residents, faculty, applicants, and other employees. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app and related services.
By using ClearQueue, you agree to the terms described in this Privacy Policy.
2. Information We Collect
a. Information You Provide
- Account Information: Name, email address, institutional affiliation, role (e.g., student, faculty, resident), and password.
- Evaluation Data: Feedback, ratings, comments, and performance evaluations submitted through the app.
- Profile Details: Optional information such as profile photo or department.
- Support Requests: Information provided when contacting us for technical or customer support.
b. Automatically Collected Information
- Device and Usage Data: Device type, operating system, app version, IP address, and timestamps of app usage.
- Analytics Data: Aggregated and anonymized data about app performance and usage patterns, used to improve reliability and usability.
c. Institutional Data
If your institution integrates with ClearQueue, we may receive limited institutional identifiers (e.g., student or employee ID) or evaluation templates to associate feedback accurately within your organization.
3. How We Use Your Information
- Facilitate evaluations and performance tracking.
- Authenticate users and secure access.
- Improve app functionality, reliability, and usability.
- Generate anonymized reports and analytics for program improvement.
- Provide technical support and respond to inquiries.
- Comply with legal or regulatory requirements where applicable.
We do not sell your personal data to third parties.
5. Data Security
We use industry-standard security practices, including:
- Encryption in transit (HTTPS/TLS) and at rest.
- Secure authentication and access controls.
- Regular audits and vulnerability assessments.
Despite these measures, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by your institution’s data retention policies. Evaluation records may be retained for academic or administrative compliance.
You may request data deletion as permitted by your institution’s policies and applicable law.
7. Your Rights and Choices
Depending on your location and institutional policies, you may have the right to:
- Access or correct your information.
- Request deletion of your account.
- Withdraw consent for optional data uses.
To exercise these rights, contact us at support@cathecsys.com or through your institution’s program administrator.
8. Children’s Privacy
ClearQueue is not intended for users under the age of 18.
9. Third-Party Links and Integrations
ClearQueue may integrate with institutional systems (e.g., learning management systems, hospital platforms) or third-party authentication providers. Please review their privacy policies, as we are not responsible for their practices.
10. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted within the app or on our website, with the effective date clearly indicated. Continued use after changes constitutes acceptance of the revised policy.